Deputy Director (Shared Services Center)

About the Role:

This role is pivotal in bridging strategy and execution, ensuring seamless delivery of shared services across air, sea, road operations, customs brokerage, and control tower functions.

Key Responsibilities:

• Strategic Leadership:

  Design and implement strategies to optimize shared services operations(i.e., air, sea, road operations, customs brokerage and control tower), aligning them with organizational objectives.
• Ensure the delivery of high-quality, cost-effective services that meet business needs.

• Operational Excellence:

  Oversee daily operations of shared services centers, ensuring efficiency and adherence to service level agreements (SLAs).
• Drive continuous improvement initiatives and implement industry best practices.

• Team Development:

  Lead, mentor, and inspire a team of managers and cross-functional professionals.
• Cultivate a culture of collaboration, innovation, and accountability.

• Financial Management:

  Develop and manage budgets for shared services functions.
• Identify and implement cost-saving opportunities while maintaining service quality.

• Stakeholder Collaboration:

  Partner with internal stakeholders to ensure service delivery aligns with expectations.
• Act as the primary escalation point for operational challenges and drive effective resolutions.

• Compliance and Risk Mitigation:

  Ensure compliance with legal, regulatory, and organizational policies.
• Proactively identify risks and develop strategies to mitigate them.

• Technology Integration:

  Leverage cutting-edge technology to automate and enhance shared services delivery.
• Oversee the implementation of new tools and systems to improve operational efficiency.

• Education: Master's degree in Business Administration, Management, or a related field (preferred).
• Experience: 10+ years in shared services, operations, or similar roles, with a proven track record of leading large, cross-functional teams.
• Certifications: PMP, Lean Six Sigma, or relevant functional certifications (e.g., HR, finance) are a plus.
• Technical Skills: Proficiency in CW1, workflow automation tools, and analytics platforms. Strong understanding of performance metrics and SLA management.
• Soft Skills: Strategic thinker with exceptional decision-making, problem-solving, and communication skills. Strong stakeholder management and interpersonal abilities.
• Language: Fluency in English.