Hotel Manager
Key Responsibilities:
- Oversee the daily operations of the hotel to ensure smooth and efficient service delivery.
- Manage all hotel departments, including front office, housekeeping, food and beverage, maintenance, and guest services, ensuring the highest standards of service and quality.
- Develop and implement operational policies and procedures to maintain a safe and efficient work environment.
- Supervise, mentor, and evaluate hotel staff, providing training and professional development opportunities.
- Monitor guest satisfaction and take proactive measures to resolve any issues or complaints, ensuring positive guest experiences.
- Manage hotel budgets and financials, including revenue, expenses, and cost controls, while aiming to achieve profitability targets.
- Develop and execute marketing and sales strategies to drive business growth, increase occupancy, and enhance brand presence.
- Coordinate with the sales and marketing teams to attract new guests and maintain relationships with repeat customers.
- Ensure compliance with health and safety regulations, as well as all applicable local laws and industry standards.
- Collaborate with the executive team to develop short- and long-term strategic goals for the hotel.
- Manage hotel reservations, staffing schedules, and event planning to maximize revenue opportunities and operational efficiency.
- Ensure regular maintenance of hotel facilities, overseeing the repair and upkeep of rooms, equipment, and common areas.
- Monitor the performance of hotel departments through KPIs and other performance metrics, implementing corrective actions when necessary.
- Manage guest feedback systems and initiate improvements based on feedback to continuously enhance service quality.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
- 5+ years of experience in hotel management, with a proven track record of leading a hotel or resort.
- Strong understanding of hotel operations, including front desk, housekeeping, food & beverage, and sales.
- Excellent leadership, organizational, and decision-making skills.
- Strong financial acumen with experience in budgeting, forecasting, and cost management.
- Outstanding communication, interpersonal, and problem-solving abilities.
- Ability to work under pressure and handle stressful situations while maintaining a positive attitude.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to manage a diverse team and foster a collaborative, customer-centric environment.
- Strong customer service orientation with a passion for delivering exceptional guest experiences.
- Knowledge of local market trends, competition, and guest preferences.
- Fluency in English; additional languages are a plus.v
