Responsibilities:

Address general IT-related issues through the ticketing system, including but not limited to password resets, troubleshooting hardware problems (e.g., notebooks, network equipment, desktops, printers, and other peripheral devices).
Act as the primary point of contact for IT vendors and suppliers for:
Purchasing software licenses and hardware
Obtaining quotes and processing procurement requests
Negotiating and managing maintenance agreements
Following up on warranty claims, repairs, and vendor support cases
Maintain records and manage the assignment, renewal, and allocation of IT licenses (software subscriptions, renewals, etc.).
Prepare and set up new notebooks/desktops, including the installation of Windows OS, MacOS and all necessary software required for employee use.
Wipe and reformat notebooks/desktops for reassignment to new users.
Ensure that IT resources such as notebooks and software licenses are ready and available in line with human resource onboarding projections.
Provide on-site technical support three days a week at the office, resolving hardware and software issues and ensuring the smooth operation of IT resources.