Responsibilities:
- Address general IT-related issues through the ticketing system, including but not limited to password resets, troubleshooting hardware problems (e.g., notebooks, network equipment, desktops, printers, and other peripheral devices).
- Act as the primary point of contact for IT vendors and suppliers for:
- Purchasing software licenses and hardware
- Obtaining quotes and processing procurement requests
- Negotiating and managing maintenance agreements
- Following up on warranty claims, repairs, and vendor support cases
- Maintain records and manage the assignment, renewal, and allocation of IT licenses (software subscriptions, renewals, etc.).
- Prepare and set up new notebooks/desktops, including the installation of Windows OS, MacOS and all necessary software required for employee use.
- Wipe and reformat notebooks/desktops for reassignment to new users.
- Ensure that IT resources such as notebooks and software licenses are ready and available in line with human resource onboarding projections.
- Provide on-site technical support three days a week at the office, resolving hardware and software issues and ensuring the smooth operation of IT resources.
