Manufacturing Transformation Consultant (Pre-sales / 120k)

【Position】 Manufacturing Transformation Consultant
・Product : Software
・Salary : 100,000 - 120,000 THB

About the position
We are looking for an experienced Manufacturing Transformation Consultant for the business, to build up our team. The member in the position will be responsible for building operations in Thailand and developing strategies to maximize customer satisfaction and retention and fostering strong relationships with our customers. If you're passionate about manufacturing transformation/customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights.

Job Responsibility

Pre-Sales activity as a team:

• Work closely with Field Sales member and provide trial or demo experience to enhance sales activities
• Analyze customer pain point and consider and introduce potential use case to solve their problem

Customer Onboarding:

• Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions
• Collaborate with cross-functional teams to provide training and resources to customers.

Account Management:

• Build and maintain strong, long-lasting relationships with key customer accounts
• Understand customers' unique needs and challenges, and work to align our solutions with their goal

Customer Engagement:

• Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement
• Organize regular check-ins and reviews to assess customer satisfaction and product performance

Product Knowledge:

• Develop an in-depth understanding of our manufacturing products and services
• Stay updated on industry trends and best practices to provide valuable insights to customers

Renewals and Upselling:

• Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions

Partnerships and Alliances:

• Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts

Reporting and Documentation:

• Maintain detailed records of customer interactions and feedback
• Provide regular reports and updates to leadership on customer success efforts and outcomes
• Other general project management
• Set and execute team goals and metrics (KGI/KPI)
• Coordinate department projects to meet deadlines
• Research and discover methods to increase customer engagement
• Build an open-communication environment for your team
• Monitor progress and submit performance reports

Requirement (Must Qualifications)

• Bachelor or higher in Mechanical Engineering or related
• English : Business Level +, excellent command of English both written and spoken
• Min. 3 - 5 year work experience as customer success, solution consultant or related roles

• (Prefered) business consulting / IT consulting which focus on those clients in manufacturing industry

• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical, leadership and organizational skills
• Numerical abilities and problem-solving attitude
• Exquisite communication and interpersonal skills