Product Training Specialist
Leading company in sport fashion retail.
Job Description:
- Oversee all training activities and take full responsibility for the training function within the organization.
- Liaise with cross-functional stakeholders to identify training needs and develop action plans.
- Manage, plan, and align the training year plan and schedule with all stakeholders.
- Act as the key contact and representative for the Thailand Training department within the regional team.
- Monitor the effectiveness of training programs and implement improvements as necessary.
- Serve as the subject matter expert on products, customer service, store standards, retail sales delivery, and the Mystery Shopper program.
- Design, deliver, and execute retail and non-retail training programs.
- Continuously support and recommend improvements to training processes.
- Engage with all retail staff to mentor them towards achieving sales targets and company objectives.
- Conduct store audits weekly or as per the monthly schedule.
- Manage the Mystery Shopper project in Thailand by reviewing, verifying, analyzing, and proposing key actions based on monthly store audit reports.
- Measure role performance using retail KPIs such as conversion rate (CR), average transaction value (ATV), units per transaction (UPT), and sales per square foot.
- Ensure the quality of training materials shared with retail staff and other stakeholders.
- Perform training administration duties and maintain training records.
- Maintain a library of training resources and assets.
- Provide day-to-day suggestions and guidance to all training team members when needed.
- Issue and present weekly, monthly, and quarterly performance reports to be shared with local and regional training teams.
- Handle any other ad-hoc projects/tasks related to learning and development as assigned by the company.
Skills & Experience:
- A Degree/Diploma in Business or Training, preferably with related training certifications.
- At least 3 years of working experience in a related field.
- Strong training facilitation skills and the ability to create training content.
- Passion for retail training topics such as sales techniques and customer service.
- Results-oriented and well-organized in work.
- Ability to engage and motivate the team.
- Proficient in Microsoft Office tools and other media creation tools (e.g., Canva, video creation).
- Willingness to travel upcountry occasionally.
- Fluency in English, both verbal and written.
