Project Manager (80k)

Job Overall

1. Customer Relationship Management
Responsibilities: Act as the primary point of contact for customers to understand their needs, clarify project scope, and align on delivery expectations.
Key Tasks:

• Establish and maintain communication with clients through regular meetings, emails, calls, and periodic updates to ensure mutual understanding of project goals and progress.
• Proactively address any challenges from the project, after-sales issues, resolve complaints promptly, and ensure customer satisfaction.

2. End-to-End Project Oversight
Responsibilities: Manage all aspects of project delivery, from order placement and resource planning to execution and final delivery, ensuring alignment with client requirements and deadlines.
Key Tasks:

• Collaborate with cross-functional teams, including factories and suppliers, to ensure project milestones are met.
• Monitor inventory levels for critical materials, especially items with extended procurement timelines, to mitigate potential delays.
• Track production progress closely with the PMC team, ensuring adherence to schedules and seamless handover of deliverables.

3. Order and Inventory Management
Responsibilities: Ensure optimal resource planning, accurate order forecasting, and efficient inventory turnover to support timely project execution.
Key Tasks:

• Analyze customer requirements and anticipate order schedules to align production and supply chains proactively.
• Confirm order accuracy with clients to minimize waste and avoid inventory surpluses.
• Supervise production schedules, coordinate across departments, and ensure on-time delivery to clients.

4. Financial Oversight
Responsibilities: Oversee project financials, ensuring timely invoicing and payment collection while maintaining accurate financial records.
Key Tasks:

• Keep comprehensive financial records for each project transaction.
• Engage with clients to ensure timely collection of payments for completed projects, minimizing outstanding accounts receivable.

5. Team Leadership and Collaboration
Responsibilities: Lead the project team, fostering collaboration and ensuring effective delegation to deliver projects successfully.
Key Tasks:

• Allocate tasks among team members effectively, leveraging individual strengths to achieve project objectives.
• Support team members by addressing challenges they encounter, providing guidance, and promoting a collaborative work environment to meet project goals.

6. Client-Centric Project Success
Responsibilities: Maintain a client-focused approach throughout the project lifecycle, ensuring project objectives are met and client satisfaction is achieved.
Key Tasks:

• Set clear project deliverables and timelines, ensuring all stakeholders are aligned from inception to completion.
• Conduct project reviews, identify areas for improvement, and implement lessons learned for continuous improvement in future projects.

Qualifications for the Role

• Bachelor's degree in Business Administration, Project Management, Supply Chain, or a related field.
• Minimum 5+ years of experience in customer relationship management, project management, or operations.
• Strong ability to coordinate cross-functional teams, including factories, suppliers, and internal stakeholders.
• Strong written and spoken English communication skills.
• Additional language proficiency (e.g., Mandarin or another regional language) is a plus.