- Works with customers to understand their needs in order to guide them towards the most appropriate product and agree sales. Identifies and manages prospects.
- Builds rapport and customer relationships and qualifies the customer's requirements
- Demonstrates the Customer First Behaviours in all interactions with customers and colleagues
- Asks questions and listens to build rapport and understand individual requirements
- Qualifies own understanding of the customer's needs through discussion of alternative options, to build the closest possible match between the product and customer's needs
- Demonstrates the most suitable options to the customer, adapting own style according to the customer's requirements
- Takes responsibility for booking test drives and encouraging customers to experience the product
- Builds a strong understanding of the customer's needs to guide them towards the best choice Agrees the details of the sale
- Ensures sales opportunities are maximised for the full range of services and products, including warranties and service plans
- Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership
- Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorisation is discreetly gained as necessary
- Introduces finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within guidelines to ensure all payments are complete
- Completes required documentation accurately and registers all Sales with Administrative colleagues
Job Qualification: - EDUCATION: Bachelor degree in any field
- At least 3 years' experience in cars selling
- Pleasant personality
- Service mind
- Good communication skill
- Good English (reading and verbal) is a plus
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