Outbound Reservation Officer

Our client is a leading travel agency, specializing in outbound tours

Handle reservations for outbound travel, including flights, hotels, tour packages, transportation, and other travel-related services.
Communicate with land operator via phone, email, and messaging platforms to provide travel information, confirm bookings, and assist with inquiries.
Work closely with airlines, hotels, tour operators, and other travel service providers to secure the best rates and availability.
Process payments, issue invoices, and send booking confirmations to clients.
Assist in resolving travel disruptions, cancellations, and itinerary changes, ensuring customer satisfaction.
Maintain accurate records of all reservations and transactions in the booking system.
Keep up to date with visa requirements, travel restrictions, and industry trends to advise customers accordingly.
Coordinate with the sales and operations teams to ensure smooth execution of travel plans.
Provide post-trip follow-ups and gather feedback to enhance service quality.

3 years of experience in travel reservations, customer service, or a related role in the tourism industry
Fluent in English; additional languages are an advantage.
Knowledge of European travel routes, attractions, and tour planning is highly desirable.
Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo) is a plus.
Strong knowledge of international travel regulations, airline policies, and tour operations.
Excellent communication and customer service skills.
Ability to multi-task, work under pressure, and handle last-minute changes.
Attention to detail and problem-solving skills.
Proficiency in Microsoft Office and travel booking software.