Villa Hostess

Position: Villa Hostess

Direct reports: Villa Manager

Desired Skills and Qualities:

• Proficient in engaging with the Principal and guests, demonstrating emotional intelligence.
• Quick to respond to the needs of the Principal and guests, ensuring the delivery of impeccable high-end service with meticulous attention to detail.
• Effective communication skills in both bilingual Thai and English, enabling clear interaction with the Principal, guests, and team.
• Strong servant leadership abilities and adept at managing people effectively.
• Skilled in resolving conflicts and issues with tact and diplomacy, even under pressure.
• Excellent understanding and delivery of top-notch customer service.
• Advanced knowledge of food and beverage service, including room service, fine dining, and wine and spirits.
• Ability to handle sensitive information with discretion.
• Proficient in task structuring and management, ensuring efficient completion of responsibilities.
• Adaptability to balance the desires of family members with organizational requirements.
• Willingness to undertake additional tasks beyond regular duties, demonstrating flexibility.
• Competent in using Microsoft Office applications, including Outlook, Word, and Excel, with experience in Microsoft 365, including Teams, being advantageous.

Key Responsibilities:

• Cultivate and maintain a luxurious service experience and smooth household operation for the Principal, family, and guests.
• Regularly engage with the Principal and family to ensure direct communication and alignment with their needs.
• Maintain and adhere to profiles of the Principal, family, and guests.
• Coordinate social and family events efficiently.
• Serve wines, beverages, and refreshments, ensuring fine dining experiences are delivered.
• Assist the Villa Manager in overseeing overall operations on a routine basis.
• Manage inventory, supplies, and pantries consistently.
• Supervise housekeeping, gardening, and other service providers regularly.
• Ensure the Villa is impeccably maintained in all areas, enhancing the experience for the Principal and guests.
• Foster efficiency, harmony, and high morale throughout the household.
• 1Participate in relevant training and team activities.
• Lead the butler and housekeeping team by delegating tasks, coordinating priorities, managing work schedules, and participating in training and events.
• Undertake additional tasks and duties as assigned by the Villa Manager.