What You'll Be Doing:

Oversee the installation and operation of robotic assembly systems for a leading tech customer.
Serve as the main point of contact for customers, addressing their feedback and ensuring their needs are met.
Work closely with remote technical experts and on-site teams to diagnose and resolve system issues.
Utilize real-time data, diagnostic tools, and customer input to identify and fix hardware and software challenges.
Train customers on system operations, maintenance, and troubleshooting techniques.
Keep detailed reports and contribute to ongoing improvements in our products and processes.
Occasionally travel (up to 10%) for training and development opportunities.

What We're Looking For:

5+ years of experience in a technical, customer-facing role.
A strong background in automation, robotics, or a related field.
An Associate's Degree in Mechanical or Electrical Engineering (Bachelor's Degree is a plus).
Hands-on experience with PLCs, vision systems, and electro-mechanical systems.
Proven ability to troubleshoot and resolve complex technical issues.
Skilled in reading and interpreting electrical and mechanical schematics.
Experience creating and maintaining technical documentation.
A proactive, self-driven attitude with the ability to work independently.
A calm, customer-focused approach with a passion for delivering exceptional service.