Manage staffs who support our IT Operation support service including consult, coaching and support training efforts
Support change management at the Operation level and Services level
Experience in applying a structured methodology, dispatch to suitable engineer and lead change management activities
Create WP/actionable deliverables for the core change management plans and complete change management assessments
Identify, analyze and prepare risk mitigation tactics
Support communication efforts and Assess the change impact
Define and measure success metrics and monitor change progress, track and report issues to upper level

Qualifications:

Bachelor's degree of Computer Engineering, Computer Science or related field
Min. 5 years in managing network support operation team
A solid understanding of how people go through a change and the change process
In-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocols
Experience with and knowledge of ITIL, change management principles, methodologies and tools
Strong Technical experience with Cisco L2,L3 switch
Technical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
Strong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
Good communication in English language