Key Responsibilities (including activities)

Process Development

Contribute to the creation and enhancement of global tender processes and procedures in alignment with company strategy, aiming to improve the success rate of handled activities.
Identify opportunities to streamline and optimize the global tender processes.

Global Tender Support

Respond to customer RFQs (Requests for Quotation) accurately and in a timely manner, including tasks such as:
- Analyzing volumes,
- Coordinating responses to RFIs (Requests for Information),
- Performing CO2 and sustainable fuel calculations,
- Providing tailored support to Tender Managers.
Facilitate the RFQ compliance process and take ownership of the Terms & Conditions Check (TACC) process.

Agent Tenders

Manage the tender pricing process for agent tenders, ensuring alignment with global tender policies and collaborating with Tender Managers for accurate and timely tender handling.
Coordinate pricing responses from agent countries for global and regional tenders, ensuring timely and quality submissions.

Global Spot Quote Desk

Manage the Spot Quote KPI by targeting the right customers. In collaboration with the Team Leader:
- Regularly assess (via monthly reports/calls) the customer portfolio, identifying opportunities to replace less promising customers with more viable ones, and implement changes as appropriate.
- Enhance hit rate and revenue by challenging Product/Procurement teams, quoting countries, and Account Managers on the competitiveness of their quotes.
- Discuss and review spot quote results with customers.

Management Information & Reporting

Administer and report key information (standard or requested reports) and results related to tender support and spot quote activities.
Utilize global applications to gather and present relevant data.

Leadership

Guide, develop, and motivate direct reports in alignment with HR policies and organizational goals to ensure the necessary quality and quantity of staff for current and future needs.
Ensure compliance with HR policies within the team.
Lead the performance management process, including performance appraisals and mid-year reviews.
Identify and support team and individual development needs, ensuring follow-up and execution of growth plans.
Foster team commitment to business vision, mission, and values, serving as a role model and ambassador.
Inspire, engage, and develop all direct reports through transparent and trustworthy communication.
Regularly communicate strategic goals and business results, engaging in open dialogue.
Ensure the implementation of training programs in collaboration with HR.

Additional Remarks