Customer Care Representative
(Chonburi)
Job Description:
- Assist the Customer Service Supervisor to perform the best practice of customer service to internal and external customers and distribute process of improvement.
- Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well.
- Assist in completing the duties of the customer service supervisor, prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around.
- Responsible for helping in the development and execution of training programs for customer service representatives.
- Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation.
- Manage, response, and receive customer orders via email, telephone, online, and fax assuring timely order processing.
- Prepare and review export documents including commercial invoices, packing lists, NAFTA certificates, SLI's, banking documents, sight drafts, L/C's, etc., then follow-up the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates.
- Performs other related, incidental, and similar duties as assigned.
Qualifications:
- Bachelor's degree in business administration, management, finance, or related field preferred
- Solid knowledge and understanding Customer service.
- At least 5 years' experience in customer support in a manufacturing environment
- Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
- Effective verbal and written communication skills in English
- Ability to be highly organized with an attention to detail.
- Ability to multi-task and meet deadlines with self-motivation and proactivity.
- SAP and related ERP is preferred.
ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260
Attn: K. Nantawan Racha
Tel: 033 - 135014 Ext. 3408
Cell phone 0811048990
Nantawan.r @manpower.co.th
www.manpower.th.com
Customer Care Representative
(Chonburi)
Job Description:
- Assist the Customer Service Supervisor to perform the best practice of customer service to internal and external customers and distribute process of improvement.
- Supervise team members while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well.
- Assist in completing the duties of the customer service supervisor, prepare reports of customer service team, and serve as the customer service supervisor when their superior is not around.
- Responsible for helping in the development and execution of training programs for customer service representatives.
- Assist customers in placing product, equipment, and parts orders by providing information including features, pricing, availability, shipping schedules, special promotions, and prepare quotation.
- Manage, response, and receive customer orders via email, telephone, online, and fax assuring timely order processing.
- Prepare and review export documents including commercial invoices, packing lists, NAFTA certificates, SLI's, banking documents, sight drafts, L/C's, etc., then follow-up the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates.
- Performs other related, incidental, and similar duties as assigned.
Qualifications:
- Bachelor's degree in business administration, management, finance, or related field preferred
- Solid knowledge and understanding Customer service.
- At least 5 years' experience in customer support in a manufacturing environment
- Proficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, and Excel)
- Effective verbal and written communication skills in English
- Ability to be highly organized with an attention to detail.
- Ability to multi-task and meet deadlines with self-motivation and proactivity.
- SAP and related ERP is preferred.
ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260
Attn: K. Nantawan Racha
Tel: 033 - 135014 Ext. 3408
Cell phone 0811048990
Nantawan.r @manpower.co.th
www.manpower.th.com
