Customer Experience Manager (Digital Marketing Agency)

Location āļāļĢāļļāļ‡āđ€āļ—āļžāļĄāļŦāļēāļ™āļ„āļĢ
Discipline āđ„āļ­āļ—āļĩāđāļĨāļ°āđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩ
Job reference BBBH55880_1744277731
Salary THB50000.00 - THB70000.00 per month
Job startdate ASAP
Consultant email [email protected]

Responsibilities:

  • Support pre-sales activities, including campaign proposals (targeting, design suggestions, and media planning).
  • Manage post-sales activities for all digital campaigns, including setup, design communication, monitoring progress, delivery, and reporting.
  • Apply a customer-centric approach to manage and deliver campaigns for all clients.
  • Ensure campaigns meet predefined KPIs and deliver results as planned.
  • Prepare insightful reports identifying trends, delivery performance, and actionable recommendations.
  • Ensure efficient execution of internal processes related to campaign delivery.
  • Assist the sales team with post-sale client communication and relationship management.



Requirements:

  • 1-2 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
  • 1-2 years of experience working with media agencies.
  • Strong understanding of digital marketing metrics and proficiency in Google Sheets/Excel.
  • Familiarity with Google Analytics and campaign reporting tools.
  • Excellent written and verbal communication skills in English.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Excellent negotiation, time-management, teamwork, and problem-solving skills.
  • Ability to perform well under pressure and meet deadlines.