Job Description:
- Manage and guide the Customer QC team in conducting product analysis, following up with suppliers, improving processes, and communicating directly with customers.
- Closely monitor team operations, identify problems, and report them to the General Manager for advice and solutions, ensuring optimal team performance.
- Maintain and update the customer claim analysis database through regular meetings, ensuring timely resolution and feedback.
- Ensure all team activities meet established Key Performance Indicators (KPIs) and regularly report on performance status to the GM.
- Manage budget effectively by controlling costs related to quality control processes, ensuring efficient resource use.
- Oversee team attendance and manage overtime to maintain productivity while adhering to budget and operational targets.
- Innovate new analytical methods, train the QC team on these techniques, and provide ongoing guidance to improve their technical capabilities.
Requirements:
- Bachelor's degree in Electronics or Electrical Engineering.
- Over 10 5 years of experience in quality control, preferably in a manufacturing or customer-facing environment.
- Strong understanding of quality management systems, root cause analysis, and corrective action processes.
- Strong attention to detail, ability to multitask, and work under pressure.
- Knowledge of cost control, KPI management, and process improvement.
