Customer Service Officer - Aviation

Position Summary: As a Customer Service Officer - Aviation, you will play a crucial role in supporting our sales and logistics teams to deliver excellent customer service. You will be responsible for ensuring smooth day-to-day transactions, coordinating with various departments, and fostering strong relationships with key customers and suppliers.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing their inquiries and processing transactions efficiently.
• Manage the full sales cycle in SAP, ensuring the accuracy of AR invoices and other documentation.
• Collaborate closely with the Supply Chain team to monitor stock availability and ensure timely delivery of goods.
• Liaise with suppliers and transportation companies to coordinate logistics and optimize transportation schedules.
• Support overdue payment monitoring and help resolve billing issues with customers and suppliers.
• Maintain and update customer and supplier records, ensuring accurate pricing and commercial terms.
• Assist the Director of Aviation and Health with sales support tasks, including preparing reports, presentations, and marketing materials.
• Take an active role in resolving customer complaints and claims, ensuring a high level of customer satisfaction.
• Prepare and manage customer quotations and work with the Director to establish pricing strategies.

Qualifications:

• 3+ years of experience in customer service, sales support, or logistics coordination, ideally within the aviation, logistics, or supply chain industries.
• Hands-on experience using SAP, preferably SAP B1.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong communication skills, with the ability to build and maintain relationships with customers and suppliers.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize.
• A proactive approach to problem-solving and a strong customer-focused mindset.