Key Responsibilities:
- Pre-Opening Planning: Work closely with senior management to establish housekeeping protocols, cleaning standards, and staffing plans before the hotel opens its doors to guests.
- Department Setup: Lead the setup of the housekeeping department, including the procurement of equipment, materials, and cleaning supplies.
- Team Recruitment & Training: Recruit, hire, and train the housekeeping team to meet the hotel's high standards of cleanliness, service, and guest satisfaction.
- Standard Operating Procedures (SOPs): Develop and implement SOPs for housekeeping, ensuring they align with brand guidelines, guest expectations, and safety regulations.
- Daily Operations Management: Once operational, oversee the daily housekeeping functions, ensuring all areas of the hotel (guest rooms, public spaces, and back-of-house areas) are maintained to the highest standards.
- Quality Control & Guest Satisfaction: Regularly inspect rooms, public areas, and facilities for cleanliness and functionality. Address guest feedback and complaints promptly to ensure satisfaction.
- Inventory & Budget Management: Manage the inventory of linens, cleaning supplies, and amenities. Ensure the department operates within budget and maintains cost-effective practices.
- Health & Safety Compliance: Ensure all housekeeping activities comply with health, safety, and environmental regulations, as well as brand-specific policies.
- Collaboration with Other Departments: Coordinate with the front office, maintenance, and other departments to ensure seamless communication and efficient operation.
