HR & Admin Supervisor (Chinese Speaking) - Cafe and Restaurant Franchise Business
Key Responsibilities:
- Oversee the daily HR and administrative functions for the franchise's cafe and restaurant operations.
- Handle recruitment processes for all positions, including baristas, chefs, servers, and management staff.
- Develop and implement HR policies and procedures that align with company goals and local labor laws.
- Manage employee relations, resolve issues, and foster a positive work environment.
- Ensure timely and accurate processing of payroll, benefits, and other HR-related documentation.
- Prepare and submit work permits and visa applications for Chinese employees and management, ensuring compliance with local regulations.
- Monitor employee performance, conduct appraisals, and assist in career development and training programs.
- Maintain accurate employee records and manage all employee-related documentation.
- Coordinate employee benefits programs, including health insurance, leave policies, and other welfare initiatives.
- Provide administrative support, including office management, scheduling, and procurement of office supplies.
- Handle internal communications in both Chinese and English, ensuring clear understanding across the team.
- Assist in organizing employee events, workshops, and training sessions to promote company culture.
- Support the senior management team with HR and administrative tasks to ensure smooth operations.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- At least 3 years of experience in HR and administration, preferably in the hospitality or franchise industry.
- Proficiency in both Chinese and English (written and spoken) is required.
- Strong knowledge of HR practices, labor laws, and employee relations.
- Excellent organizational, communication, and interpersonal skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
