Position: IT Support Specialist
Employment Type: Full-time
Working day: Mon - Fri (hybrid)
Mon - Fri 08:00 - 17:00 / 09:00 - 18:00
Location: Sukhumvit Hills
Role: The IT Support Specialist will provide day-to-day technical support across the organization, assisting employees with general IT issues and coordinating with vendors for hardware and software needs. This position involves handling IT tickets, managing software licenses, provisioning devices, and ensuring that IT resources are ready for new hires. The role requires both remote and on-site work, with three days per week of on-site support at the office.
Responsibilities:
- Address general IT-related issues through the ticketing system, including but not limited to password resets, troubleshooting hardware problems (e.g., notebooks, network equipment, desktops, printers, and other peripheral devices).
- Act as the primary point of contact for IT vendors and suppliers for:
- Purchasing software licenses and hardware
- Obtaining quotes and processing procurement requests
- Negotiating and managing maintenance agreements
- Following up on warranty claims, repairs, and vendor support cases
- Maintain records and manage the assignment, renewal, and allocation of IT licenses (software subscriptions, renewals, etc.).
- Prepare and set up new notebooks/desktops, including the installation of Windows OS, MacOS and all necessary software required for employee use.
- Wipe and reformat notebooks/desktops for reassignment to new users.
- Ensure that IT resources such as notebooks and software licenses are ready and available in line with human resource onboarding projections.
- Provide on-site technical support three days a week at the office, resolving hardware and software issues and ensuring the smooth operation of IT resources.
Qualifications: - Bachelor's degree in related field(s).
- 0-2 years of experience in IT support.
- Good communication skills
- Willingness to learn and take on new challenges.
- Good problem-solving skills and adaptability.
Benefits:- Group Health Insurance
- Medical Bill Assistance program 60,000 / year
- Training budget
- Annual Medical check-up
- Provident fund
- Annual leave 10 days
- Bonus depend on company performance and individual
