Relationship Manager (Aircraft Management) - Aviation Business

We are seeking a highly driven and client-focused professional to manage and grow relationships with ultra-high-net-worth individuals (UHNWI), aircraft owners, and key decision-makers within the private aviation industry. This role is responsible for client relationship management, business development, portfolio oversight, and service delivery, with a strong emphasis on providing tailored solutions and exceptional client experiences.

Key Responsibilities:

• Build and nurture long-term relationships with UHNWI, aircraft owners, and senior stakeholders in the private aviation sector.

• Engage regularly with existing and prospective clients to understand their needs and deliver customized aircraft management solutions.

• Serve as a trusted advisor, ensuring client satisfaction, loyalty, and retention.

• Identify and pursue new business opportunities to grow the aircraft management client base.

• Actively network within the industry, attend private aviation events, and utilize professional connections to generate qualified leads.

• Collaborate with sales and marketing teams to enhance brand visibility and attract new clients.

• Oversee a portfolio of clients, ensuring high satisfaction with services and identifying opportunities for cross-selling or upselling.

• Conduct regular client check-ins, address concerns promptly, and ensure seamless service delivery.

• Provide strategic insights and updates to senior leadership on client needs, market developments, and potential business opportunities.

• Facilitate the smooth onboarding of new clients by coordinating with internal teams to align service delivery with client expectations.

• Ensure ongoing collaboration with operational teams to maintain service excellence and compliance with industry standards.

• Maintain up-to-date records of client interactions, feedback, and activities within the CRM system.

• Prepare and deliver reports on client engagement, sales progress, and key performance indicators (KPIs) to senior management.

Qualifications & Requirements:

• Proven track record in a client-facing role, ideally within banking, luxury services, or other industries serving UHNWI.

• Demonstrated success in managing high-value client relationships and growing business portfolios.

• Familiarity with aircraft management or aviation operations is preferred but not required.

• Outstanding communication and interpersonal abilities, with a talent for building rapport with high-level clients.

• Strong business acumen and a results-oriented mindset.

• Problem-solving expertise, with a calm and professional approach to resolving issues.

• Proficiency in CRM tools and Microsoft Office Suite.

• Highly proactive, self-motivated, and passionate about delivering top-tier service.

• Discreet, professional, and experienced in working with high-profile clientele.

• Willingness and ability to travel as needed for client meetings and industry events.