Responsibility:
Answer incoming support requests by email and phone
Connect to machines worldwide and assist the client in machine operation, troubleshooting and Software training
Assist customers to complete Technical Assistance Forms and RMAs
International travel at short notice to support customer breakdowns
Overtime to align with customer schedule
Installing new machine systems and high-pressure pumps for Automotive, metal, stone and glass cutting industries
Training client on machine operation, CAD software programming and basic PM
Maintaining all aspects of equipment during PM or emergency breakdowns
Assisting Production department with machine faults
Machine Cutting samples for Sales and Marketing
Assisting during Exhibitions - machine installation and removal from exhibition
Center and customer demonstrations of equipment to potential clients
Completing timesheets, checklists, and service report
Produce instructions for customers and other staff on how to check for and repair faults
Produce training videos for PM services and Software functions
Other duties as assigned
Qualification:
Electro-Mechanical Engineer with Engineering degree or higher vocational
Cutting Machine / CNC / or laser machinery experience
Experience in Field service and customer training is an advantage
Own car and obtain driving license, willing to travel upcountry areas
Personal Skills
Strong problem solving and willingness to help clients
Can find solutions for difficult problems under pressure
Professional Manner, Methodical, Patient
Takes pride in one's work and appearance
Qualified candidates, please contact K. Patsakorn 081-104-8993 Mon - Fri
