Responsibilities: Troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications Ask customers targeted questions to quickly understand the root of the problem Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Taking ownership of customer issues reported and seeing problems through to resolution Analyze business/technical requirement and perform system design Define realistic implementation schedules (plan), and adherence to development goals and principles (quality) Understand high-availability application architecture and Cloud infrastructure Design high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance Create technical specifications (business/technical requirement, functionality, security, performance, scalability, reliability, etc.) Able to install and configure software & hardware, system implementation and maintenance e.g. system backup and recovery Configure and manage Container Orchestration like Kubernetes, Docker Swarm and OpenShift Configure and manage data sources like SQL Server, Oracle, PostgreSQL, MySQL, Mongo, Elasticsearch, Redis, Hadoop, etc Configure and manage configuration management tools like Ansible, Puppet, Chef, and SaltStack, etc. Write scripts and automation Manage source control and CI/CD Pipeline Support day-to-day operation incident, problem and trouble-shooting Manage all servers, maintain, monitor, evaluate (performance, availability and reliability) and suggest for system health status and improvement Clearly and regularly communicate with customer and technical support colleagues Provide technical advisory, consult, and support and training to customer/client Provide post implementation support (issue management) and hand-over to clients, including documentation Testing and evaluating new technologies Support product and solution pre-sales and post-sales activities and follow up customer technical enquiries and provide application maintenance support to internal users and external clients Impact analysis for change request or enhancement requirement to the system Requirements: BS/MS degree in Computer Science, Engineering or a related subject (IT professional certification is preferable) experience in managing Linux based infrastructure experience at least in one scripting language experience at least in one configuration management tools 3 years of hands-on experience with web application server and OS e.g. WildFly, WebSphere, JBoss, Red Hat, etc. 3 years of hands-on experience with databases including Oracle, SQL Server, PostgreSQL, Maria DB, MySQL, Mongo & Elasticsearch, etc. 2 years of hands-on experience with Cloud system admin 1-2 years of hands-on experience with Kubernetes, OpenShift 2 years of hands-on experience with CI/CD Pipeline including GitLab CI, Jenkin Understand how IT operations are managed Technical Skill: Able to learn quickly including the introduction and deployment of new cloud platforms and tools Knowledgeable of container concept (Docker, K8S, OpenShift) Knowledgeable of any application server/web server, application deployment. Preferred development knowledge framework e.g. DEVOPS, JVM based , .NetFramwork, Mobile languages Web application server and OS like WildFly, WebSphere, JBoss, Red Hat, etc. Data sources and its framework like Hibernate, SQL Server, Oracle, PostgreSQL, MariaDB, MySQL, Mongo, Elasticsearch, Redis, Hadoop, etc